Refund policy

30-Day Return Window
You may request a return within 30 days of delivery for any reason.

Return Conditions
We accept returns for both unused and opened products to provide customer peace of mind. Returned items must be sent back in reasonable condition and include original packaging when possible.

Return Shipping Responsibility
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Original shipping fees are non-refundable.

Free Replacements for Order Issues
If your item arrives damaged, defective, or incorrect:

• We cover all replacement shipping costs

• No return required in most cases

• Contact us within 7 days of delivery with your order number and photos

How to Start a Return
Email Support@BreatheOxi.com with:

• Order number

• Reason for return

Approved returns will receive return instructions and address details.

Items sent without authorization may not be processed.

Non-Returnable Items

• Gift cards

• Clearance or final sale items

• Custom or personalized products

EU Customers — 14-Day Cooling-Off Period
Orders shipped to the European Union qualify for a 14-day no-questions-asked return window. Items must be returned in reasonable condition with proof of purchase.

Refund Processing
Once your return is received and inspected:

• Refunds are issued within 10 business days

• Funds are returned to the original payment method

• Bank processing times may vary

Policy Intent
We prioritize fairness, transparency, and customer confidence while maintaining sustainable operations.